Last Updated: July 30, 2025
The Music Center / Performing Arts Center of Los Angeles County (“The Music Center,” “our,” “us,” or “we”) provides this Privacy Policy to describe the personal information we collect about you when you interact with The Music Center online, including through our website at (www.musicenter.org) (the “Site”) or offline.
Please review this Privacy Policy to better understand our data practices as they apply to personal information. By visiting The Music Center or accessing the Site, you consent to the data practices described in this Privacy Policy and also consent to our Terms and Conditions. If you do not agree to this Privacy Policy, or any of the terms in the Terms and Conditions, do not continue to access this site or visit The Music Center.
Please note that this Privacy Policy does not encompass the privacy practices of our Resident Companies (e.g., Center Theater Group, Los Angeles Philharmonic, Los Angeles Opera, Los Angeles Master Chorale), companies that operate restaurants on our properties, or other entities that may use The Music Center properties from time to time (collectively, “Visiting Companies”). To learn more about those’ entities privacy practices, please visit their websites. We are not responsible for their privacy practices.
Personal Information We Collect – Sources and Categories
We collect personal information when you visit our Site, purchase tickets, create an account with us, register for our events and programming, make donations, register to receive our e-news or blog, inquire about our properties and the programs and services we offer, rent our properties, use our catering services, utilize our accessibility and guest services offerings, inquire about volunteering with us, or when you otherwise voluntarily provide information to us. We do not receive personal information from any of the Visiting Companies, other than information of employees or other representatives when acting on behalf of Visiting Companies in connection with those companies’ use of The Music Center properties.
The categories of personal information we may collect include the following:
- Personal identifiers: Name, address, email address, telephone numbers, IP address or other unique identifier, account name and password, and other similar information.
- Financial information: Bank account information and other information related to your donations or ticket purchases.
- Protected class information: Military or veteran status.
- Commercial information: Records of products purchased or considered.
- Internet or other electronic activity information: Device and browser type, your browsing and search history on our Site, and information regarding your interaction with our Site and our advertisements.
- Professional information: Name of employer (if an educational institution)
- Audio and visual information: Recordings of customer service calls, video of you captured on CCTV security cameras.
- Inferences drawn from any of the Personal Information identified above.
Use of Personal Information We Collect
We use the personal information process your requests and orders, provide you with information about our events and services, provide educational information, keep you apprised of events at our properties, solicit donations from you, process of subscriptions and memberships, communicate with you, provide you with other services, offers, and updates, as well as to administer our web site and comply with applicable laws.
We may communicate with you about topics we believe you may be interested in, including supporting The Music Center, groups that you have joined, special offers, updates, through periodic newsletters, or in connection with surveys and contests that we may offer.
Your Privacy Choices, and right to control our use of your personal information, are described below.
Cookies and Other Tracking Technologies
Cookies are small, sometimes encrypted text files that are stored on computer hard drives or mobile device often sent by websites that you visit. Cookies and similar technologies such as web beacons and pixels (collectively, “tracking technologies”) are used to gather information when you interact with a website or, sometimes, with emails. They can be used to help users navigate websites, to provide information to the owner of the websites that can be used for analytics, save preferences, fix errors, maintain security and to assist with basic website functions. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
When you visit our Site, we may place on your browser a cookie or use another type of tracking technology (e.g., pixel; web beacon) We may use cookies or to capture information about your use of our Site, including to improve your user experience, to collect information about how you use and interact with the Site, troubleshoot issues with the Site, protect against fraud, and to collect information for advertising and marketing purposes. We also allow third parties and our service providers to use tracking technologies on our Site for analytics and to provide personalized or targeted advertising based upon your activities on our Site and on other websites or platforms you may visit.
One of the services we use is Google Analytics, which helps us evaluate the use of our Site. Google Analytics uses tracking technologies to collect information, such as how often users visit a website, what pages they visit when they do so, and what other websites they visited prior to visiting a website. To learn more about how Google Analytics collects personal information, review Google's Privacy Policy.
To manage your choices with respect to the use of tracking technologies on our Site, please see the Your Privacy Choices section below.
Do Not Track
Because an industry-standard Do-Not-Track protocol is not yet established, we do not observe Do Not Track signals.
Disclosures of Personal Information
We may disclose your personal information to service providers when they help us to collect, store, or process your personal information, such as in connection with processing a payment. We may also disclose your personal information to the Resident Companies of the Music Center for marketing purposes.
We may also disclose your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also disclose your personal information with third parties to help detect and protect against fraud or data security vulnerabilities.
We may transfer your personal information to a third party in the event of a sale, merger, reorganization of our entity or other restructuring or share such information as part of the due diligence process in connection with such transactions.
Your Privacy Choices
Updates to Your Information
We will undertake reasonable efforts to respond to valid requests you may make to update, change or delete personal information the Music Center maintains about you. To make any such requests, please refer to the How to Exercise Your Choices section below.
Unsubscribing From E-Newsletters and Marketing Emails
If you subscribe to our e-newsletter or receive marketing emails from us, you may direct us to stop sending them to you. To do so, click “unsubscribe” when receiving such emails or contact us one of the ways in the How to Exercise Your Choices section below. You can use the same contact information to tell us you do not want us to use your personally identifiable information to contact you for marketing or solicitation purposes.
You can revoke these options at any time by contacting us using one of the methods provided.
How to Update Your Information or Unsubscribe
You may notify us of your choices or preferences through the following channels:
- Email: marketing@musiccenter.org with “Update” in the subject line
- Online: Access the “update preferences” or “unsubscribe” link in electronic messages received from The Music Center
- Phone: Call us at (213)972-3337
Managing Tracking Technologies
If you would like to opt out of the use of some or all tracking technologies that are not essential for the operation of our Site, you can manage your choices by clicking the cookie icon located in the bottom left-hand corner of The Music Center website.
Additional Information
Third Party Websites
This Site contains links to other websites provided by third parties, including the Resident Companies that perform at our properties, entities that operate restaurant and dining facilities on our properties, and social media companies that have buttons on our Site. Please be aware that we do not control these third party websites or any of the content contained on those websites. Once you have left our Site, we cannot be responsible for the privacy practices of such other websites. We encourage you to exercise caution and to read the privacy policy for the websites you visit. The inclusion of hyperlinks to third party websites on our site in no way constitutes an endorsement by us of such websites’ content, actions or policies.
Access Outside the United States
Personal information collected from users outside the United States, including via our Site, will be transferred to the United States where the Site is hosted. You hereby consent to the transfer of your personal information to the United States as described in this Privacy Policy. Please do not use the Site if you do not agree to the transfer and processing of your personal information in the United States, which may not provide the same level of protection for your data as your home country.
Minors’ Personal Information
Our Site is not directed to children under the age of 13.. We do not knowingly collect any personal information from children under 13.
Your California Privacy Rights
California’s “Shine The Light” law permits California residents to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct marketing purposes in the preceding calendar year. To make such a request please marketing@musiccenter.org or (213) 972-3337.
Security
We take precautions to protect information collected about visitors to the Music Center and our Site. We protect the information entrusted to us through physical, technical and administrative safeguards. However, no information security safeguards can be guaranteed to be completely secure, so you should use caution whenever providing personal information online, electronically or otherwise.
Changes to our Privacy Policy
From time to time, we may modify this Privacy Policy in our sole discretion. If we make any updates or changes to this Privacy Policy, we will change the date of the last update. We will notify you of material changes to this Privacy Policy by indicating on our Website that the Privacy Policy has been updated. Visiting The Music Center, or using our site, after updates are posted and effective constitutes acceptance of any changes.
Accessibility
To make accessibility-related requests or report barriers, please contact us at (213) 972-0777.
Contact Information
If you have any questions or suggestions regarding this Privacy Policy, the Site, or our privacy practices, please contact us at:
The Music Center
Marketing & Communications Department / Website
135 N. Grand Avenue
Los Angeles, CA 90012
P: (213) 972-3337
F: (213) 972-3701
marketing@musiccenter.org